If you would like an appointment for any of our services you can book online or call the practice number – please note that telephone lines can be busy from 8.30 – 9.30 and 14.30 – 15.30
Telephone and face to face appointments are released from 8.30 in the morning and 14.30 in the afternoon – you cannot book an on the day appointment outside these times. We do offer pre-bookable appointments – please ask reception for details
If you would like to see a particular doctor please inform the receptionist and we will do our best to accommodate your request. We are a teaching and training practice, therefore trainee doctors do rotate on a 4 or 6 monthly basis, depending on their training programme
Routine appointments are for 10 minutes. If you arrive more than 10 minutes late for your appointment you will be asked to re-book. This is to ensure that our clinics run on time
If you feel your problem can be dealt with over the telephone, you can make a telephone appointment with your doctor or nurse. We offer a triage service with the doctor, who will ask you to come in if they feel necessary.
We do not accept prescription requests by telephone.
Repeat prescriptions must be requested on the pre-printed form attached to your last prescription. Please hand this to the receptionist The new prescription will be ready to collect in 2 working days
It is useful to take your repeat prescription form to all hospital outpatient appointments.
Alternatively, you can nominate a chemist for your prescription to be sent to and save you a second visit to the surgery
If you have registered to request your repeat prescription online, and nominated a chemist, no visit to the surgery is necessary. Please ask reception for more details
Language and Translation Services
Interpreters can be arranged if necessary. If you require an interpreter please give as much notice as possible as this may take several days to organise.
To obtain your test results please call the surgery after 13.30 Monday to Friday and speak to one of our receptionists who will give you the result. If required, they will book an appointment with the doctor to discuss the results further
Please allow two weeks for your results to get back to the practice. We may send you a text regarding your results
To register for access to enable you to book appointments and request your repeat prescription online – click on the link below;
In addition to general medical services we also provide:-
Phlebotomy (Blood Taking) clinics
Smoking Services, to help give up Smoking
Social Prescribing – please ask reception for details
The practice takes the responsibility of confidentiality seriously. We are registered under the Data Protection Act and have systems and protocols in place to protect your confidentiality. All staff are trained to respect and observe this at all times.
From time to time anonymous health information is sent to the Barking and Dagenham Clinical Commissioning Group (CCG) and NHS England to monitor quality standards and for funding verification purposes
All staff at the practice have a right to carry out their work without the threat of violence. The practice has a policy of removing from our list any patient who is physically or verbally abusive or threatening towards any member of our staff or patients. Occasionally telephone calls may be recorded if a patient is verbally abusive and/or threatening to staff
Comments and Complaints
The doctors and staff at this practice are committed to providing high quality healthcare and services to patients
If you have a complaint or concern about the service you have received from the practice, please let the reception team know and they will escalate this to the practice manager. We have a comments box located in reception for any ideas or suggestions
Out of Hours
If you have an urgent medical problem which cannot wait until the surgery re-opens, please call NHS 111
NHS 111 is free to call from both landlines and mobiles. When you call the NHS 111 Service you will be asked some questions about your symptoms so that you can be directed to the local service that can help you best
You can obtain more information about NHS 111 by visiting ‘www.nhs.uk/111’.
You can also share your experiences of using NHS 111 by visiting ‘www.patientopinion.co.uk’.
These details are available on the practice telephone answering machine when we are closed.
Our practice nurse, Carolyn Barrett is a registered nurse and carries out a wide range of nursing procedures. She is able to answer general medical queries and, perform a variety of well-person screening assessments. We have a team of 7 receptionists and 2 office administrators who are able to answer non-medical queries. Some of our receptionists/administrators are also trained as health care assistants and phlebotomists.
The Practice Managers Sandeep Sharma and Kim Rainey oversee the running and development of the practice.
The White House and Green House Surgery is a limited partnership , we occasionally have medical students present.